Serving Our Neighbors, Families, and Friends
For over a century, Mt. Carmel Public Utility Co. has served Wabash County with safe and reliable energy.
Mt. Carmel Public Utility Co. offers an easy and secure way to view your account and pay your utility bill—anytime, anywhere. SmartHub lets you manage all aspects of your utility account online or with your mobile device. Creating a SmartHub account takes less than three minutes. Enter your profile information, choose your provider and you’re ready to begin.
Mt. Carmel Public Utility Co. (MCPU) took another step in technology advancement by entering into an agreement with Cooperative Response Centers, Inc. (CRC) for off hours dispatching. CRC dispatches for over 300 utilities in the surrounding area. Utilizing their regional Call Centers increases the volume of calls that MCPU is able to process during an event, such as a weather related outage. This translates into faster response times and increased reliability, as the Company is able to more quickly assess the event and restore power when an outage or event occurs.
Although the voice you hear may not be the familiar local voices that you are used to hearing on the other end of the line, each and every person is committed to getting the proper crews dispatched to your location. Dispatchers will still rely on your assistance to identify the location and they are dedicated to providing our servicemen with the most accurate information they can. Later in the year, we will implement the next phase in this upgrade, our mapping and outage systems. This will provide more information to CRC, in addition to your instructions, to ensure that the servicemen have the necessary location information needed to respond to your call.
The safe and reliable delivery of Electricity and Natural Gas is our number one priority, and we believe that this new partnership will help us maintain that standard.
MCPU Alerts & Notifications
NOTICE: Due to the forecasted Wabash River flooding, electric services will be disconnected beginning this week as needed at river camps in Mt. Carmel, Dunkel River Camps, Pulleyville, Patton, and other locations along the Wabash. Homes and businesses that may be impacted may also be subject to disconnection. These customers should make immediate preparations for preservation and protection of their camps and property. MCPU will be monitoring the flood levels daily and will attempt to disconnect power to affected areas prior to being impacted by flood waters. For questions regarding if service has or will be disconnected, call 618-262-5151 and ask for the Service Department. The number one concern is public safety. MCPU will restore power to these areas as soon as flood waters subside and re-connection is safe.
MCPU Asks Customers to Minimize Contact with Utility Workers amid COVID-19 Social Distancing Protocols. In an effort to avoid the spread of COVID-19, Mt. Carmel Public Utility Co. is asking customers to minimize contact with utility workers who are working in their neighborhoods. As a means to protect yourself and others from the spread of COVID-19, please minimize any contact with utility workers who might come to your home or the home of a neighbor while attempting to service meters. Utility workers may need access to ensure that customers receive continuous services throughout the Public Health Emergency. Rather than confront the utility worker with your questions or concerns, it would be safer to call the utility at (618)262-5151 or (877)262-7036 or contact the utility through mail or email [email protected]
We urge everyone to observe the social distancing protocols recommended by the CDC when interaction is necessary.
3/16/2020: Effective immediately Mt. Carmel Public Utility Co. will cease disconnections for non-payment and suspend late fees for electric and natural gas services. As part of our community we would like to express our commitment to work with customers if they should face unexpected financial hardships during the COVID-19 pandemic. If you find you are having difficulty paying your bill, please contact our office at (618)262-5151 to discuss options.