Former Electric Utility Customer
If you are a former electric customer or have been an electric customer in the past, you may not need to visit our office to establish service. You may call (618) 262-5151 or Toll Free 1-877-262-7036 to verify that we have the information we need to reinstate you as a customer in our service territory.
You may not be required to visit our office to establish a new account if:
- None of your personal information has changed
- When you ceased being a customer your account balance was paid timely and in full
- It has been less than two years since you were last a customer
If there is more than one adult over the age of 18 living in the residence and who will be responsible for the account, each applicant for service may be required to provide identification. Only persons who have signed the application for service, or someone designated in writing, will be allowed access to account information.
Third party applications may be made only by persons who have been authorized to act on behalf of the applicant, and MCPU must verify this authorization either by documentation or by direct contact with the applicant.
Under certain circumstances, MCPU may require an applicant for service to make a deposit.
The requirement of a deposit and the amount needed to connect service are determined in compliance with IL Admin Code Part 280 and equal two times the average monthly electric bill at the location to be connected.
Deposits earn interest while they are held by the utility company. The interest rate is established annually by the Illinois Commerce Commission. Interest will be credited to your account on the deposit anniversary date.
Deposits are refunded in full following a period when the account has a satisfactory payment history during any 12-month period.
New Home Construction
As you plan the design and construction of your new home, we understand there are many decisions to make. Among them are decisions about how you will bring power to your home and what heat source you will use. Our Service Department has years of experience assisting homeowners with both overhead and underground electric installations and determining the costs associated with natural gas and electric heating sources. Call us at (618) 262-5151 or Toll Free 1-877-262-7036 and we will set up a time to meet with you and provide you with assistance.