Residential Utility Billing

About Your Bill

Customers are billed each month for usage for the previous month. A meter reader will visit your location monthly and record the reading(s) of your meter(s) on that day. The usage is calculated by subtracting the previous month reading from the current month reading. It is important that your meter is accessible and that we have accurate readings each month.

If you have a meter installed inside your location, rather than on the outside of your structure, you will be asked to provide access. Contact our Billing Department for details.

Residential bills are due prior to 21 days from the date they are issued. 


Payment Options

Below are the methods of payment for utility service with Mt. Carmel Public Utility Co.:

In Person

316 N. Market Street
Mount Carmel, IL 62863

Office Hours
Monday - Friday
8:30 a.m. to 4:30 p.m.

Night Deposit
Mt. Carmel Public Utility Co. has a Night Depository located toward the front of the building at 316 N. Market Street. The Night Depository is opened and payments processed each morning. Payments received prior to 8:30 AM are credited to your account with the previous business day’s date. Please include the stub of your bill with your check or money order so that we can give you proper credit for your payment.

U.S. Postal Service

If you choose to pay your bill through the mail, your payment will be credited to your account as of the day we receive it from the post office. Mail payments are processed each business day.

Mail payments to:
Mt. Carmel Public Utility Co.
P.O. Box 220
Mount Carmel, IL 62863

Auto-Pay

Have your billed amount automatically debited from your Checking Account, Savings Account, or Credit/Debit Card each month.

To enroll for Auto-Pay from either your Checking or Savings Account, you can stop by our office or download and complete the Authorized Agreement For Pre-Arranged Payment and mail it to:

Mt. Carmel Public Utility Co.
P.O. Box 220
Mount Carmel, IL 62863

You may also set up Auto-Pay for your Checking Account, Savings Account, or Credit/Debit Card through SmartHub.


Authorized Agreement For Pre-Arranged Payments

 Download PDF

Budget Payment Plan

The Budget Payment Plan can help manage your household budget. We calculate your monthly payment amount based on your previous year billing, taking into consideration any known rate changes. The budgeted amount will be periodically reviewed and may be adjusted, if need be. There is no additional charge for this convenient plan.

Terms of Budget Payment Plan:

  1. Your total electric and gas consumption, beginning in July and continuing through June, will be carefully estimated by averaging the cost of your previous 12 months usage. This average cost will establish your budget amount for each plan year.
  2. Your June billing each year will reflect the difference between your total budget payments and the total usage during the budget plan year. Because the budget plan estimate will vary from actual usage, you may owe an additional amount in June or the company may owe you money. This is called “settling up” month. If you have a credit balance, the company will either refund the balance or you can contact our office to discuss your options. If you have a balance, it must be paid in full before the next budget plan year.
  3. For each of the months of the period from July to June, your monthly bill will also show the cost of the actual electric and gas usage, but you will pay the amount agreed to at the beginning of the budget plan year, whether it is more or less than the actual usage.
  4. Billing under the Budget Payment Plan will continue until cancelled by either you or Mt. Carmel Public Utility Co.
  5. Mt. Carmel Public Utility Co. reserves the right to adjust the budget payment amount if metered usage indicates a material change from the estimated consumption. The customer is also encouraged to monitor the balance due throughout the year to ensure satisfaction with the budget amount.
  6. Failure to make a monthly budget payment by the due date may result in removal from the Budget Payment Plan. The entire balance on the account will then be due by the due date printed on the next monthly bill.


Budget Inquiry Form

Online Form

Late Payment

A late payment charge of 1.5% will be assessed on amounts not paid by the due date noted on the bill. 

Late Payment Charge

 Download PDF

If You Can't Pay Your Bill

Don’t wait until you’re behind on your bill and you have received a shut off notice. Talk to us about the options that are available to you.

Energy Assistance Programs are administered in Wabash County through Wabash Area Development, Inc. (WADI) at (618) 262-4151 and in Lawrence County through Embarrass River Basin Authority (ERBA) at (618) 943-2938.