Report a Gas Leak
Report a gas leak 24 hours a day, 7 days a week.
If you smell a faint odor near an appliance:
Make sure all the pilot lights are lit. If you find a pilot light extinguished, open the windows and doors to vent the area and wait 15 minutes before relighting the pilot light. If the odor persists, call Mt. Carmel Public Utility Co. anytime, 24 hours a day, 7 days a week, at (618) 262-5151 (toll free at 1-877-262-7036). Investigating gas odor complaints is a free service of MCPU.
If you smell gas inside your home or business and the smell is a strong, persistent natural gas odor, or you hear a hissing or leaking sound you should:
1. Immediately leave the building (home or office), taking everyone with you (including pets), and leave all doors and windows open behind you.
2. Call from a nearby telephone at a safe distance by dialing (618) 262-5151 or 1-877-262-7036.
3. Do not re-enter the building until MCPU officials have inspected and declared the area safe.
In these conditions:
DO NOT use matches, lighters, electrical switches, any appliances, telephones, cellular phones, computers, elevators or garage door openers.
DO NOT touch electrical outlets, switches or doorbells.
DO NOT smoke, use a lighter, match or other open flame.
A natural gas leak is a potentially hazardous situation. There is no charge for us to make sure your location safe.
Report A Gas Leak 24/7
Dial: (618) 262-5151
Toll Free 1-877-262-7036